Responsible Gaming
at dakh7
dakh7 is committed to providing a safe, fair, and enjoyable environment for every player in Bangladesh. We believe that entertainment should never come at the cost of your wellbeing. Our responsible gaming tools and policies are designed to keep you in control at all times.
Built-In Controls to Keep You Safe
dakh7 provides a comprehensive suite of responsible gaming tools that every registered player can access directly from their account settings. These features are always available — no waiting, no complicated process.
Deposit Limits
Set a daily, weekly, or monthly cap on how much you can deposit into your dakh7 account. Once your chosen limit is reached, no further deposits are accepted until the period resets. Limits take effect immediately when lowered.
Session Time Limits
Set a maximum session duration for each gaming session. When your chosen time limit is reached, you will receive a notification and the option to log out. This helps prevent extended unplanned play sessions.
Time-Out Period
Take a short break from gambling by activating a time-out period ranging from 24 hours up to 6 weeks. During a time-out, your account is temporarily suspended and you cannot place bets or access the casino.
Self-Exclusion
If you need a longer break, dakh7's self-exclusion programme allows you to suspend your account for a minimum of 6 months or permanently. During this period, marketing communications are suppressed and new account registration is blocked.
Loss Limits
Define a maximum amount you are comfortable losing over a set period. Once this threshold is reached, betting is paused for the remainder of the period. Loss limits help you stay within your personal budget at all times.
Reality Checks
Enable periodic pop-up reminders showing how long you have been playing and your net session result. Reality checks are a gentle nudge to step back, reassess, and decide consciously whether to continue your session.
1 Our Commitment to Safe Play
At dakh7, responsible gaming is not an afterthought — it is a core part of how we operate. We understand that the vast majority of our players in Bangladesh enjoy betting on cricket, BPL, IPL, and casino games purely for entertainment. We want to ensure it stays that way. Our platform is designed with tools and policies that empower players to maintain full control over their gambling activity at all times.
We take a proactive approach to player protection. Our systems monitor account behaviour for patterns that may indicate problem gambling — such as rapid increases in deposit frequency, unusually long session times, or repeated failed self-exclusion attempts. When such patterns are identified, our responsible gaming team will reach out to the player directly to offer support and information about available tools.
dakh7 also maintains a strict policy against encouraging excessive gambling. We do not send bonus offers or promotional communications to players who have set deposit limits, activated a time-out, or enrolled in the self-exclusion programme. Our marketing activities are designed to attract new players and reward loyal ones in a responsible manner — not to push vulnerable players toward more spending.
Our Pledge: dakh7 commits to investing in responsible gaming infrastructure, training support staff to handle problem gambling situations sensitively, and continuously reviewing our player protection policies to reflect best practice in the industry.
2 Age Restriction Policy
dakh7 operates strictly as an 18+ platform. No person under the age of 18 is permitted to register an account, place bets, play casino games, or access any real-money feature of the dakh7 platform. This policy is non-negotiable and applies to all players regardless of location or payment method.
Age Verification Process
All players are required to verify their age and identity before any withdrawal can be processed. During the KYC (know-your-customer) verification process, you will be asked to provide a copy of a valid government-issued identification document such as your Bangladesh National ID card (NID), a valid passport, or a driving licence. Date of birth must be clearly visible on the submitted document.
dakh7 reserves the right to request age verification at any stage of the account lifecycle, including at registration. Accounts where age verification cannot be completed, or where the account holder is found to be under 18 years of age, will be immediately suspended and any funds held in the account will be handled in accordance with our Terms & Conditions.
Protecting Minors
If you share a device with younger family members, we strongly recommend using device-level parental controls and keeping your dakh7 account credentials strictly confidential. Never share your username, password, or account access with anyone — especially minors. If you suspect that a minor has accessed your dakh7 account, contact our support team immediately at [email protected].
Zero Tolerance: Any attempt to circumvent the age restriction policy — including providing false identification documents — will result in permanent account closure and forfeiture of any funds held in the account. dakh7 reports suspected underage gambling attempts to the appropriate authorities.
3 Deposit Limits
One of the most effective tools for staying in control of your gambling spend is a deposit limit. dakh7 allows every player to set a personal deposit limit that caps the total amount of money they can add to their account over a defined time period. This ensures that your gambling activity stays within a budget you have consciously chosen in advance.
How Deposit Limits Work
You can set a daily, weekly, or monthly deposit limit from within your account settings. The limit is expressed in Bangladeshi Taka (৳) and applies to all deposit methods, including bKash, Nagad, Rocket, Upay, and card payments via Visa or Mastercard. Once your chosen limit is reached within the defined period, no further deposit attempts will be accepted until the period resets.
- Decreasing a limit: Takes effect immediately. The new lower limit is applied to your account without any delay.
- Increasing a limit: Subject to a mandatory 7-day cooling-off period before the higher limit becomes active. This delay is intentional — it gives you time to reconsider before increasing your spend capacity.
- Removing a limit: Treated in the same way as an increase. A 7-day waiting period applies.
We encourage all players to set a deposit limit that reflects their disposable income — money that you are fully comfortable losing and that does not impact essential household expenses. Gambling should be funded only from discretionary funds, never from savings, borrowed money, or income earmarked for bills, rent, food, or family obligations.
Tip: Setting a monthly deposit limit equal to your entertainment budget for gambling is the single most effective step most players can take to ensure their play remains enjoyable and within their means.
4 Time-Out & Session Controls
Even within a single session, it is easy to lose track of time when you are engaged in live betting on a BPL match or an exciting casino game. dakh7's session controls are designed to help you maintain awareness of how long you have been playing and to give you easy access to a break whenever you need one.
Session Time Limits
From your account settings, you can set a maximum session length. When you reach your chosen session limit — whether that is 30 minutes, 1 hour, or 2 hours — the platform will display a notification informing you that your session limit has been reached. You can choose to end your session at that point or acknowledge the notification and continue. This reminder is designed to prompt conscious decision-making rather than passive continuation.
Reality Check Notifications
Reality check reminders can be enabled to pop up at regular intervals during any gaming session. Each notification displays the time elapsed since you began playing and your net session result (net winnings or losses). These periodic reminders are an effective way to stay grounded and aware of your actual situation rather than getting caught up in the flow of play.
Time-Out Periods
A time-out is a temporary account suspension that you can activate yourself at any time from your account settings. Time-out periods are available in the following durations: 24 hours, 48 hours, 1 week, 2 weeks, 4 weeks, and 6 weeks. During a time-out:
- You cannot log in to your dakh7 account.
- You cannot place bets, play casino games, or access any real-money features.
- All promotional and marketing communications are suppressed.
- Pending withdrawal requests will still be processed normally.
- The time-out cannot be cancelled or shortened once activated — it runs for the full chosen duration.
Time-outs are ideal if you feel you need a short break to reset, manage stress, or simply step away from gambling for a defined period without committing to a longer self-exclusion.
5 Self-Exclusion Programme
If you feel that your gambling has become a problem, or if you simply want to take an extended break from online gaming, dakh7's self-exclusion programme is the most comprehensive tool available to you. Self-exclusion goes beyond a temporary time-out — it is a firm commitment to stop gambling on dakh7 for an extended period.
How to Self-Exclude
You can initiate self-exclusion in two ways: through your account settings under the Responsible Gaming section, or by contacting our support team directly at [email protected] with the subject line "Self-Exclusion Request". Both channels are available 24 hours a day, 7 days a week, including during Eid, Pohela Boishakh, and all Bangladeshi public holidays.
Self-Exclusion Periods
Self-exclusion is available for the following durations: 6 months, 1 year, 2 years, 3 years, and permanent (indefinite). Once a self-exclusion is activated:
- Your account is immediately suspended and access is blocked.
- You are removed from all marketing lists and will not receive any promotional communications.
- Any remaining balance in your account is held securely and can be withdrawn once the exclusion period concludes (or immediately, in cases where withdrawal processing is already underway).
- dakh7 will make reasonable efforts to identify and close any duplicate accounts you may have registered.
- The self-exclusion cannot be reversed during the chosen period. A minimum 24-hour cooling-off period and identity verification step are required before reinstatement at the end of any non-permanent exclusion.
Permanent Self-Exclusion
A permanent self-exclusion is irreversible. Once activated, your dakh7 account is permanently closed and you will not be eligible to register a new account. dakh7 strongly recommends permanent self-exclusion to any player who believes they have a gambling disorder or who has been advised by a healthcare professional to stop gambling entirely.
Important: Self-exclusion covers your dakh7 account only. If you are concerned about gambling across multiple platforms, we encourage you to seek support from a professional counselling service that can assist with broader exclusion strategies. Contact details are listed in the Getting Help & Support section of this page.
Warning Signs of Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise in yourself. The following signs may indicate that gambling has moved beyond entertainment and is becoming harmful. If several of these apply to you, we encourage you to reach out for support.
Chasing Losses
Placing larger bets or making additional deposits in an attempt to win back money you have lost during the same session or a previous one.
Neglecting Responsibilities
Missing work, study, family commitments, or social obligations because of time spent gambling or recovering from gambling-related stress.
Gambling Beyond Your Means
Using money designated for rent, food, bills, or family needs to fund gambling activity, or borrowing money specifically to gamble.
Secrecy and Dishonesty
Hiding your gambling activity from family members, lying about how much time or money you spend gambling, or feeling ashamed about your gambling behaviour.
Emotional Dependence
Turning to gambling to relieve stress, anxiety, boredom, or depression, or feeling restless, irritable, or anxious when unable to gamble.
Inability to Stop
Making repeated unsuccessful attempts to cut back or stop gambling altogether, or feeling that gambling is out of your control despite wanting to stop.
Ask Yourself These Questions
The following questions are adapted from widely used problem gambling screening tools. Answer honestly. If you answer "yes" to three or more of these questions, we strongly encourage you to use our responsible gaming tools or seek professional support.
Have you ever gambled with money that you knew you could not afford to lose — money needed for rent, bills, food, or family expenses?
Have you found yourself spending more time or money on gambling than you originally intended when you started a session?
Have you tried to win back money you lost by continuing to gamble or by making larger bets than usual?
Has gambling ever caused arguments, tension, or concern with your family members, partner, or close friends?
Have you ever borrowed money, sold personal belongings, or used credit to fund gambling activity?
Do you feel anxious, restless, or irritable when you are unable to gamble, or when you try to reduce or stop gambling?
Have you ever lied to someone close to you about how much you gamble, or hidden gambling activity from family members?
Have you missed work, studies, or important commitments because of gambling, or because you were preoccupied with thinking about gambling?
If you answered "yes" to three or more questions: Please consider activating a deposit limit, time-out, or self-exclusion on your dakh7 account, and reach out to a professional support service. You are not alone — help is available and effective. See the support contacts below.
Support & Help Resources
If you feel that gambling is having a negative impact on your life or the lives of those around you, reaching out is the most important step you can take. The following channels are available to dakh7 players in Bangladesh.
dakh7 Support Team
Our responsible gaming team is available 24/7 to help you activate limits, time-outs, or self-exclusion, and to answer any questions about our player protection tools.
[email protected]National Mental Health Helpline
Bangladesh's national mental health support line provides free, confidential counselling services and can connect you with local support resources across Dhaka, Chittagong, Sylhet, and other divisions.
16789 (Bangladesh)Gamblers Anonymous
Gamblers Anonymous runs peer support groups for people affected by problem gambling. Their 12-step programme has helped millions of people worldwide regain control of their lives.
gamblersanonymous.orgNational Institute of Mental Health
NIMH Bangladesh, located in Dhaka, provides professional psychiatric and psychological support services. If gambling is affecting your mental health, a consultation with a qualified professional is strongly recommended.
NIMH Dhaka, BangladeshFor family members: If you are concerned about a family member's gambling behaviour, dakh7's support team can provide guidance on the options available, including how to request a third-party exclusion review. Contact us at [email protected] with the subject line "Family Concern – Responsible Gaming".
Play Smart. Stay in Control.
Responsible gaming starts with the right tools and the right mindset. Explore our full platform — from cricket betting to slots — knowing that dakh7 has the safeguards in place to keep your experience enjoyable. 18+ only.
dakh7 is an 18+ platform. Gambling can be addictive — please play responsibly and within your means. If you need support, contact [email protected] or call the Bangladesh mental health helpline on 16789.