dakh7 Privacy Policy

1 Information We Collect

dakh7 collects personal data through several channels: directly from you during registration and account use, automatically through your interaction with the platform, and occasionally from third-party service providers where this is necessary to verify your identity or process payments. The categories of personal data we collect are described below.

Registration and Account Data

When you create a dakh7 account, we collect the information you provide in the registration form. This includes your full legal name, date of birth, residential address, email address, and phone number. You may also be asked to provide a username of your choice. This data is necessary to create and manage your account, verify your eligibility to use the platform, and communicate with you about your account activity.

Identity Verification Data

To comply with our know-your-customer (KYC) obligations and to process withdrawals, dakh7 may request that you submit copies of official identification documents. Acceptable documents include a Bangladesh National ID card (NID), a valid passport, or a driving licence. Where address verification is required, we may also request a recent utility bill, bank statement, or similar document. These documents are used solely for identity verification and are stored securely in accordance with the data retention rules described in Section 5 of this policy.

Financial and Transaction Data

When you make a deposit or request a withdrawal, dakh7 records the transaction details including the payment method used (e.g., bKash, Nagad, Rocket, Upay, Visa, Mastercard), the transaction amount in BDT (৳), the date and time of the transaction, and a transaction reference number. dakh7 does not store full payment card numbers on its own servers. Card data is handled by certified payment processing partners who operate under their own stringent data security standards.

Betting and Gaming Activity Data

We record all bets placed, games played, wagering history, bonus claims, and account balance movements. This data is used to settle bets accurately, administer bonuses, detect irregular or prohibited activity, and comply with responsible gaming obligations. It also informs improvements to the platform experience.

Technical and Device Data

When you access dakh7, our systems automatically collect certain technical data, including your IP address, browser type and version, operating system, device type, screen resolution, referring URL, and the pages you visit on our platform along with the time spent on each. This data is used for platform security, fraud detection, and aggregate analytics to improve site performance.

Data Category	Examples	Primary Purpose
Registration Data	Name, DOB, email, phone, address	Account creation and management
Identity Verification	NID, passport, utility bill	KYC compliance and withdrawal processing
Financial Data	Payment method, transaction amount, reference	Payment processing and anti-fraud
Gaming Activity	Bets placed, games played, bonus use	Bet settlement, bonus admin, responsible gaming
Technical Data	IP address, browser, device type	Security, fraud detection, analytics

2 How We Use Your Data

dakh7 processes your personal data only for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes listed below, and we do not process data speculatively or for purposes unrelated to the operation of the platform.

Platform Operation and Service Delivery

The primary use of your personal data is to provide you with access to the dakh7 platform and its full range of services — including sports betting on BPL, IPL, T20 World Cup and other cricket events, live casino games, slot games, and promotional offers. This encompasses processing your deposits and withdrawals, settling your bets, crediting bonuses to your account, and ensuring that your account balance is accurate at all times.

Identity Verification and Compliance

dakh7 is obligated to verify the identity of players before processing withdrawals and to maintain records of verification outcomes in accordance with applicable anti-money-laundering (AML) and know-your-customer (KYC) requirements. Your identity data is processed to fulfil these obligations and is not used for any other purpose.

Security and Fraud Prevention

We analyse account activity, transaction patterns, and device data to detect and prevent fraudulent activity, account takeover attempts, money laundering, and other prohibited conduct described in the dakh7 Terms & Conditions. Where suspicious activity is identified, we may suspend an account pending investigation and, where required by law, report findings to relevant authorities.

Responsible Gaming Monitoring

dakh7 uses gaming activity and behavioural data to monitor for indicators of problem gambling. This includes tracking deposit frequency, session duration, and changes in wagering patterns. Where our responsible gaming system identifies a player who may be at risk, we may contact that player to provide information about support tools such as deposit limits, time-out periods, and self-exclusion.

Customer Support

When you contact the dakh7 support team, we record the details of your enquiry, the communication channel used, and the resolution provided. This record is maintained to ensure continuity of support if you contact us again about the same matter and to improve the quality of our support services.

Platform Improvement and Analytics

Aggregated and anonymised usage data helps us understand how players navigate the platform, which features are most valued, and where improvements can be made. This analytics activity does not involve the processing of identifiable personal data and cannot be used to single out or profile individual players.

3 Data Sharing & Disclosure

dakh7 does not sell your personal data to any third party. We share data only in the limited circumstances described below, and only to the extent necessary to fulfil the relevant purpose.

Payment Processing Partners

To process your deposits and withdrawals, dakh7 shares relevant transaction data with authorised payment processing partners including bKash, Nagad, Rocket, Upay, and card payment networks (Visa, Mastercard). These partners receive only the data necessary to process the specific transaction and are bound by their own data protection obligations. dakh7 selects payment partners that operate under recognised data security frameworks.

Game Content Providers

The casino and slot games available on dakh7 are supplied by third-party studios including Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, and Spribe. These providers may receive your account identifier and session data in order to load game sessions and record game results. They do not receive your full personal details (such as your name, address, or NID) unless separately required for regulatory compliance within their own obligations.

Identity Verification Services

Where dakh7 uses a third-party identity verification service to process KYC checks, your identification documents and personal details may be transmitted to that service for the purpose of verification only. All such service providers are contractually bound to use your data solely for the stated verification purpose and to delete it once verification is complete.

Legal and Regulatory Disclosure

dakh7 may disclose your personal data to law enforcement agencies, regulatory authorities, or other competent public bodies where we are legally required to do so, or where disclosure is necessary to prevent, detect, or prosecute criminal activity — including fraud, money laundering, or match-fixing — affecting the platform or its players.

Business Transfers

In the event that dakh7 undergoes a merger, acquisition, or sale of all or part of its assets, your personal data may form part of the transferred assets. In such circumstances, dakh7 will provide reasonable notice to affected players and ensure that any successor entity is bound by data protection obligations at least equivalent to those described in this Privacy Policy.

4 Cookies & Tracking Technologies

dakh7 uses cookies and similar tracking technologies to operate the platform effectively, maintain session security, and understand how the site is used at an aggregate level. This section explains what types of cookies we use and what they do.

Essential Cookies

Essential cookies are strictly necessary for the platform to function. They maintain your login session, remember your account preferences, and enable the bet slip and wallet to work correctly across pages. Without essential cookies, the dakh7 platform cannot operate. These cookies cannot be disabled through cookie preference settings — they are set automatically when you access the platform.

Analytics Cookies

We use analytics cookies to collect aggregated data about how players use the platform — for example, which pages are most visited, how long sessions last, and where users typically exit. This data is processed in anonymised form and is used solely to improve the platform experience. Analytics cookies do not identify individual players and are not shared with advertising networks.

Security Cookies

Security cookies help dakh7 detect and prevent fraudulent activity on the platform. They may record device fingerprinting data, login attempt patterns, and session consistency indicators. These cookies are essential for protecting your account and cannot be disabled.

Managing Cookies

You can manage or delete cookies through your browser settings at any time. Please note that disabling non-essential cookies may affect certain platform features or your ability to stay logged in across sessions. Instructions for managing cookies in all major browsers are available on the respective browser's support pages. dakh7 does not use cookies for cross-site advertising or behavioural tracking outside of the dakh7 platform itself.

5 Data Retention

dakh7 retains personal data only for as long as it is necessary for the purpose for which it was collected, or for as long as is required by applicable law. We apply the following retention principles across different categories of data.

Active Account Data

While your dakh7 account is active, we retain all registration data, transaction records, and gaming history associated with your account. This data is necessary to operate your account and provide continuity of service.

Post-Closure Retention

Following the closure or permanent suspension of a dakh7 account, we retain certain categories of data for a minimum of five years. This retention period reflects the obligation to maintain records for AML compliance, dispute resolution, and the investigation of any matters that may arise after account closure. After the applicable retention period has elapsed, data is securely deleted or irreversibly anonymised.

Identity Verification Documents

Copies of identity documents submitted for KYC verification are retained for the duration of the account relationship and for a minimum of five years following account closure. Documents are stored in encrypted form with access restricted to authorised compliance personnel only.

Support Records

Records of customer support interactions are retained for three years from the date of the last interaction on the relevant support ticket. This period allows us to review prior context in the event of a related enquiry or dispute.

Anonymised Analytics Data

Aggregated, anonymised analytics data — which cannot be used to identify any individual player — may be retained indefinitely for the purpose of long-term platform improvement and statistical analysis.

6 Your Data Rights

As a dakh7 player, you have a number of rights in relation to the personal data we hold about you. dakh7 is committed to honouring these rights promptly and transparently. All requests should be submitted by email to [email protected] with the subject line "Data Rights Request".

• Right of Access: You may request a copy of the personal data that dakh7 holds about you. We will provide a summary of your data in a readable format within 30 days of receiving a valid request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that we correct it. You can update most account information directly through your account settings panel.
• Right to Erasure: You may request that dakh7 delete your personal data. We will fulfil erasure requests to the extent possible, subject to our obligations to retain certain data for legal and compliance purposes as described in Section 5. Where full erasure is not possible due to a legal retention obligation, we will inform you of the specific reason.
• Right to Restrict Processing: In certain circumstances — for example, where you contest the accuracy of data we hold, or where you have objected to processing and a review is pending — you may request that we restrict the processing of your data while the matter is resolved.
• Right to Data Portability: Where technically feasible, you may request that dakh7 provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.
• Right to Object to Marketing: You may withdraw consent to receive marketing communications from dakh7 at any time by updating your preferences in account settings or by contacting [email protected]. Withdrawal of marketing consent does not affect the lawful processing of data for other purposes.

7 Data Security

dakh7 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, accidental loss, disclosure, alteration, or destruction.

Technical Safeguards

All data transmitted between your device and dakh7 servers is encrypted using TLS (Transport Layer Security) with a minimum of 256-bit encryption. Data stored on dakh7 servers — including account records, transaction histories, and identity documents — is encrypted at rest. Our servers are hosted in secure data centre environments with physical access controls, redundant infrastructure, and continuous availability monitoring.

Access Controls

Access to personal data within dakh7 is restricted on a strict need-to-know basis. Staff members are granted access only to the categories of data required to perform their specific role. All internal access to sensitive data is logged, and access logs are reviewed regularly as part of our internal security audit programme.

Account Security Measures

dakh7 supports two-factor authentication on player accounts. We strongly recommend that all players enable this feature to add an additional layer of protection against unauthorised account access. Failed login attempts trigger automatic account protection measures, and unusual login activity — such as access from a new device or geographic location — may prompt an additional verification step.

Security Incidents

In the event of a data security incident that poses a risk to your personal data, dakh7 will notify affected players without undue delay once the nature and scope of the incident have been assessed. Notification will be sent to the email address registered on your dakh7 account and will include information about the nature of the incident, the categories of data affected, and the steps dakh7 is taking to address it.

Your Role in Account Security

While dakh7 implements robust security measures on its end, account security is a shared responsibility. You are responsible for keeping your dakh7 password confidential, using a strong and unique password not shared with other services, and logging out of your account when using a shared or public device. If you suspect your account has been compromised, contact [email protected] immediately.

8 Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how dakh7 has handled your personal data, please contact us using the details below.

Privacy Enquiries

All privacy-related enquiries and data rights requests should be directed to the dakh7 support team at [email protected]. Please include "Privacy Enquiry" or "Data Rights Request" in the subject line of your email to ensure your message is routed to the correct team. Please also include your registered username or the email address associated with your dakh7 account so that we can locate your records efficiently.

Response Commitment

dakh7 commits to acknowledging all privacy enquiries within 5 business days (Bangladesh Standard Time, UTC+6) and to providing a substantive response within 30 calendar days. Where a matter requires more time to investigate thoroughly, we will keep you informed of progress at regular intervals.

Updates to This Policy

dakh7 reviews this Privacy Policy periodically and will publish updated versions on this page whenever material changes are made. The effective date at the top of the policy will be updated to reflect the date of the most recent revision. Where changes are significant, dakh7 may notify registered players by email. Continued use of the platform following the publication of an updated Privacy Policy constitutes acceptance of the revised terms.